Customer Service & Management Diploma + KYC & Retail Management - CPD Certified

Welcome to the dynamic realm of the "Customer Service & Management Diploma + KYC & Retail Management." Commence on a transformative learning journey that not only equips you with essential skills but also unravels the intricacies of customer service and retail management in a way that goes beyond the conventional. As you dive into this course, prepare to be captivated by a blend of theory and essential insights, weaving a tapestry that will redefine your understanding of customer-centric strategies and efficient retail operations.

This Customer Service & Management Diploma + KYC & Retail Management Bundle Consists of the Following Courses:

• ➽ Course 01: Customer Service Training
• ➽ Course 02: Retail Management Diploma
• ➽ Course 03: Diploma in Management Skills
• ➽ Course 04: Customer Service & Environment
• ➽ Course 05: Telesales Executive
• ➽ Course 06: Know Your Customer (KYC)
• ➽ Course 07: Customer Service - Advanced
• ➽ Course 08: Retail Manager - Level 4
• ➽ Course 09: Minute Taking Masterclass
• ➽ Course 10: Negotiation and Agreement Training

Learning Outcomes of Customer Service & Management Diploma + KYC & Retail Management:

• Develop a profound understanding of customer service principles, transcending basic interactions to foster lasting customer relationships.
• Acquire in-depth knowledge of KYC (Know Your Customer) practices, ensuring compliance and enhancing security measures in retail environments.
• Master retail management strategies, from inventory control to merchandising, optimizing operational efficiency.
• Hone communication skills to navigate diverse customer interactions, addressing concerns and providing solutions with finesse.
• Cultivate problem-solving abilities, applying analytical thinking to troubleshoot issues in the dynamic landscape of customer service.
• Develop leadership skills, empowering you to manage and inspire teams for enhanced customer satisfaction and operational excellence.

Standout features from Skill Up:

• Accredited by CPD QS
• Worldwide accessibility to learning
• The Course is affordable and simple to utilise
• Entirely online, interactive lesson with voiceover audio
• Complete one-year access to the course materials
• 24/7 Education support

This comprehensive bundle amalgamates the Customer Service & Management Diploma with KYC & Retail Management, offering an immersive exploration of customer-centric practices and retail operations. Delve into the intricacies of KYC, refining your ability to secure transactions and build trust. Navigate the dynamic landscape of retail management, mastering strategies that optimize processes and elevate customer experiences. This bundle is your passport to a holistic understanding of the interplay between customer service, KYC compliance, and efficient retail operations, propelling you towards success in the competitive business landscape.

Here is the course curriculum for this Bundle :

➽ Course 01: Customer Service Training

• Module 1: Six Critical Elements
• Module 2: Understanding Leadership and Five Practices of Leadership

➽ Course 02: Retail Management Diploma

• Module 01: Introduction to Retail Management
• Module 02: Retail Strategy
• Module 03: Retail Buying and Merchandising
• Module 04: Retail Pricing
• Module 05: Supply Chain Management in Retailing
• Module 06: The Sales Process and Dealing with Customers at the Checkout
• Module 07: Importance of Consumer Behaviour
• Module 08: Taking Trends and Targeting Customers Effectively
• Module 09: The Importance of Communicating with Customers
• Module 10: Choosing a Retail Location
• Module 11: Retail Psychology
• Module 12: Negotiate the Right Deal with Suppliers
• Module 13: Develop Store Security Procedures
• Module 14: Management Skills for Leading Your Team
• Module 15: Selling in Multiple Channels
• Module 16: Retail Brand Management
• Module 17: Health & Safety for Retail Stores
• Module 18: Consumer Rights Act

----------and 8 more Courses----------

_____________________________________________________________________________________________

Our Learner's Top Reviews:

• Varsha Sivamohan - “It was a great experience. The course was jampacked with excellent information. And when I needed help, Skill-up helped me with technical problems instantly. Fast feedback.”

• Charlie Anderson- “The support team was FANTASTIC!!! Very quick to respond and even though I was nervous as I am not good at tests, they made me feel comfortable. I am very grateful for the support”

• Aarini Sinha - “Amazing workshop. Very informative for the freshers like me. Learned a lot of things about digital marketing. I'm really thankful”.

Over 100+ glowing reviews.

_____________________________________________________________________________________________

• Aspiring Customer Service Professionals
• Retail Managers and Supervisors
• Individuals Seeking KYC Compliance Expertise
• Entrepreneurs in Retail Ventures
• Customer-Focused Business Owners

• Basic understanding of business principles
• Proficiency in English communication
• Access to a computer with internet connectivity

• Customer Service Representative: £20,000 - £25,000
• Retail Manager: £30,000 - £40,000
• KYC Analyst: £25,000 - £35,000
• Customer Experience Manager: £35,000 - £45,000
• Operations Supervisor: £25,000 - £30,000
• Retail Entrepreneur: Earnings Vary Based on Business Success

Currently there are no Q&As for this course. Be the first to ask a question.

Digital certificate

Digital certificate - £6.99

Hard copy certificate

Hard copy certificate - £9.99